Your Satisfaction Guaranteed
At the Tribute Store, our only goal is your satisfaction. To ensure this, we stock only the finest flowers, plants and sympathy gifts available to help the families you reach out to move through the grieving process and create special memories to cherish for years to come. All of our suppliers must meet strict standards for design and workmanship, and we work closely with these providers to make certain that every order placed is fulfilled promptly and accurately.
If you are unhappy with your order for any reason, please contact our Tribute Store advisors at 1-866-834-4420 as quickly as possible. We are happy to help you reach a satisfactory resolution to your issue, but be aware that we must adhere to the following policies:
Return Policy Exceptions
Please be advised that personalized items are not eligible for a refund unless they arrive in a damaged or defective state. If you receive a damaged or defective item, contact our staff at 1-866-834-4420. We will be happy to send a replacement at no charge once the original item has been returned and received.
We are also unable to issue returns for any apparel or beping items that show signs of wear and/or having been washed.
Placing Your Return
To determine whether your purchase is eligible for a return, contact the Tribute Store directly at 1-866-834-4420. Please keep the following in mind when processing your return:
Once your return is processed according to the terms above, a refund will be issued to the initial payment source used to place the order. The refund issued will reflect the actual purchase price of the item, taking into account any sales or promotions used in the initial purchase. You will receive an email confirming that we have received your returned item and credited your account.